Frequently Asked Questions
What if i can't find my part?
If you cannot find your part, please click here to contact your local dealer who will be happy to assist you in your search.
Why do you not have available batteries/tires/chains/oils?
There are many options to choose from when it comes to the above parts. Contact your local dealer to see the best options for you.
What is a special order part?
Some parts are not held in stock. These parts can still be ordered but have a longer lead time as they come direct from the supplier. If a part is special order, the estimated lead time will be shown to you before adding the part to your cart. Please be aware special order parts cannot be cancelled.
My bike has no parts listed
We strive to have all recent, New Zealand models uploaded. Because of this, grey market motorbikes or motorbikes which no longer have parts manufactured, are not uploaded.
How long will my order take?
Once an order is placed and confirmed your selected Dealer will be notified. If there is stock available you can expect to see your part(s) within 3-5 working days. Special order parts and out of stock parts will take longer.
How do I find out about my order status?
Your Dealer will contact you about any order updates. However, if you have any concerns please contact your local dealer with your invoice details.
I want to change/cancel my order
If you would like to make an amendment to your order, please get in touch with the dealer you placed the order with. Ensure you have your order reference or order details available. Please note that cancellations or changes may not be feasible and are looked at on a case by case basis.
Do you ship outside of New Zealand?
We do not currently ship outside of New Zealand.
The parts I received were incorrect/damaged
In the unlikely case the parts you receive are not up to par, please contact your local dealer who will work this out. If the parts you received are incorrect due to selecting the wrong model, a refund may not be offered.
Is my payment secure?
All payments are processed through PayPal. All financial information (like your credit card number) is securely stored and encrypted on PayPal servers, so you don’t need to share your financial information with the person you’re buying from. In addition, your transactions are monitored by PayPal 24 hours a day, seven days a week, by a dedicated team of security specialists to defend against fraudulent activity.
Please contact your dealer - returns are on a case by case basis.